Return and Refund Policy

1. Scope & Purpose of the Policy

This Return and Refund Policy applies to all financial transactions conducted through our official portal (https://www.bsnbd.org) via authorized online payment gateways (SSLCommerz) including voluntary donations, member validity subscriptions, and related administrative contributions.

As a non-profit social welfare and cooperative organization registered under the Registrar of Joint Stock Companies & Firms (RJSC Registration No: RJSC/S-15171/2026), our funds are dedicated to collective social welfare, member technical development, and community impact. We uphold rigorous integrity regarding every transaction.

2. Eligibility for Refund & Return

A customer, donor, or member is eligible to claim a full or partial refund under the following conditions:

• Duplicate / Multiple Deductions: If a donor or member was charged more than once for a single donation or validity extension due to a technical error or double submission.
• Gateway / Technical Failure: If the payment was debited from your card, mobile wallet (bKash/Nagad/Rocket), or bank account, but the transaction was marked as failed on our portal and the service/receipt was not rendered.
• Erroneous Contribution: If an unintended amount was entered by human error during donation, provided the claim is lodged within 48 to 72 hours of the transaction.
• Fraudulent / Unauthorized Transaction: If a payment was made using stolen credentials or without the cardholder's authorization, upon submission of proof and bank notification.

3. Non-Refundable Items & Cancellation Policy

To maintain operational clarity, the following items are generally non-refundable once services or charitable aid have been disbursed:

• Utilized Welfare Contributions: Voluntary donations that have already been allocated or disbursed toward emergency humanitarian relief or community medical aid cannot be recalled.
• Expired or Utilized Membership Periods: Membership validity fees for past periods during which platform access, training materials, or community facilities were actively utilized.
• Voluntary Cancellation Policy: A member may voluntarily cancel their membership profile at any time by contacting our support team or via profile settings. Upon cancellation, access to premium member features will cease. Cancellation does not incur any fee.

4. How to Submit a Refund Claim

To request a refund, please follow this simple 3-step process:

1. Send an email to support@bsnbd.org with the subject line "Refund Request - [Your Transaction ID]".
2. Include the following details in your message:
   • Full Name and Registered Mobile Number
   • Transaction ID / TrxID (from SSLCommerz or bKash/Nagad/Bank SMS)
   • Payment Date and Exact Amount (BDT)
   • Reason for the refund claim and a screenshot of the payment receipt
3. Our finance and audit team will acknowledge your request within 24 working hours and initiate processing.

5. Processing & Payout (7 to 10 Working Days)

Once your refund claim is approved by our compliance department:

• Completion Timeline: The refund will be completed and credited back to the original funding source within 7 to 10 working days (excluding public holidays and banking non-business days).
• Original Payment Method: In accordance with anti-money laundering (AML) and banking standards, refunds are returned exclusively to the original card, MFS wallet, or bank account from which the initial payment originated. No cash payouts or third-party transfers are permitted.
• Gateway Processing: Depending on your card issuing bank or mobile operator, it may take 1 to 2 business days for the credit reflection on your statement once dispatched from SSLCommerz.

6. Third-Party Advertisement & Merchant Responsibility

Third-party advertisements are strictly prohibited on this website. If the merchant allows any third-party advertisement, it shall be the merchant's sole responsibility. If the merchant shares any customer or donor information with any third party, it shall be the merchant’s sole responsibility in full compliance with the laws of Bangladesh.

7. Contact Us for Refund Support

Our dedicated support team is available to assist you with any questions or refund follow-ups: